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Designated Technical Account Manager Support – A single point of contact 24 x 7, via a direct 800 number, provides for regular, ongoing communication and resolution of outstanding issues. |
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10 Support Personnel - Ten individuals, designated to interface with the Asentrix Systems Support Network. |
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Priority Queuing – Enterprise receives priority status when calling for telephone support. |
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Live Support - Support Personnel have direct phone and email and e-form access to technical support from the Asentrix Systems Support Network, Monday through Friday during normal business hours, ensuring availability during peak processing times. |
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24 x 7 Online Support – Support Personnel may access the Asentrix Systems Support Network online, self-service knowledge base of historical issues, their resolution, and product news. |
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VSST (Video Support System) - Access to the Asentrix Systems Support Network 24 x 7 video-based, self-service support and training center. |
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Email/E-Form Support - Support Personnel have email and e-form access to technical support from the Asentrix Systems Support Network, Monday through Friday during normal business hours, ensuring availability during peak processing times. |
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Electronic Download Support - Support Personnel have access to the Asentrix Systems Support Network electronic download site where software upgrades, releases, and fixes are available immediately upon release. |
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Wish List – Access to the Wish Request Form enabling customers to offer input on existing features and present ideas for future improvements. |
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New Release Previews - Access to new releases prior to general availability via electronic download site. |
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Semi-annual Account & Roadmap Reviews – The Technology Product Account Manager will provide biannual reviews that will cover customer-specific activities and provide updates on products and the solution roadmap. |
